FAQ


What’s your return policy?

Due to the custom nature of our products, we do not usually accept returns. If the product did not meet specifications please feel free to contact us to see if we will make an exception.


Do you ship overseas and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.


Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.


Can I submit pictures of my dog or cat with his Knotty Paw toy?

Of course! We love to see happy fur babies. Upload them here


What does made in the USA mean?

It means it is made 100% in the United States of America. The work is done by an American, the material is made in America and if you cut it open it leaks red white and blue*.

*This is a metaphor, if you cut open your toy you ruin its integrity.


Why should I get one?

Because you love America, Veterans and or animals! These toys are made by entrepreneurs, the very people who made America what it is. The quality is higher than that of mass-manufactured toys because a real person put the time and effort in to make your toy by hand. Last but certainly not least because your dog will have hours of fun playing with this toy. It is more durable than virtually any other toy on the market due to the high quality of the materials (paracord) and the amount of effort put into each toy.